It is essential to carry your identity card (DNI), original physical passport or an equivalent document to access the Royal Palace. In addition, if you purchase a reduced ticket, you must carry the relevant document proving your condition.
2- Can I bring the tickets in digital format?
Yes, no problem. They can be provided in any digital format as long as the QR is readable.
Everyone needs tickets for access regardless of their age, without a ticket they will not be able to access the monument. Reduced price tickets are available for children, students and people over 65 years old.
Each product has its own cancellation and exchange policy.
No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As it is well indicated in its article 103, regarding the exceptions to the right of withdrawal:
l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
Depending on the product, you will either pick up the audio guide at the monument’s ticket office or you will receive credentials with your tickets to use it in app format. In the latter case you will need to bring your smartphone with enough battery and headphones.
Yes, the Royal Palace of Madrid has several adaptations to ensure accessibility for all visitors. Ramps and elevators have been installed, and adapted itineraries have been set up to make it easier for people in wheelchairs or with reduced mobility. In addition, services such as the loan of wheelchairs and personalized assistance are offered.
Yes, the adaptations that favor accessibility for people in wheelchairs or people with reduced mobility have also improved access for families with baby carriages.
The regulations of the Royal Palace allow you to take photographs in most places as long as you do not use flash. However, in some rooms there may be indications that prohibit it.
palaciorealmadrid-entradas.org owned by MNPQ Gestores Turísticos SL, wholesale-retail travel agency with C.I.AN-187008-3, operating under the trademark My Top Tour. We are not the official sales of the Royal Palace, we are a travel agency specializing in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All of our prices are bundled or broken down by service.
