This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy under which, MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will provide its tourist services and on-line reservations.
Please read these terms and conditions of use of this website carefully before making an inquiry about any service offered on this website will be subject to these terms and conditions.
TERMS AND CONDITIONS OF USE
ENTITY DATA
MY TOP TOUR is the commercial brand under which the services offered by the entity are grouped:
MNPQ GESTORES TURÍSTICOS, S.L. with CIF B19650613, registered in the Mercantile Registry of Granada, Volume 1644, Book 0, Folio 38, Page GR-50771, 1st inscription.
In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:
1. ACCESS AND CONDITIONS OF USE OF THE WEB SITE
The Web Page has a part that can be visited and accessed without the need to provide your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to provide his/her data for the correct management and purchase of the available tourist packages. In this on-line purchase process, basic identification data will be requested as well as the necessary data for payment through PayPal, MasterCard and VISA.
By accessing any part of this Web Page, you are accepting the General Conditions of Use of the Web. If you do not accept the terms and conditions of this Site, you must leave it immediately, and you will not be able to place orders through this Site (specification in the European Regulation 679/2016 on data protection policy).
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) may revise the Terms and Conditions of this Website at any time, so please check the content of these conditions periodically, as you will be subject to the terms and conditions in force at the time you place an order with us.
Access to Web requires an Internet connection. The availability and quality of Internet access may vary depending on various factors such as available bandwidth, the type of device used or the geographical location of the user. These factors do not depend on MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) nor is it responsible for any aspect related to the User’s Internet access service.
2. LEGAL STATUS
By making a communication through the contact form on the website, you warrant that you have the legal capacity to enter into binding contracts.
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will not process data of minors or those who require legal guardianship.
3. LIMITATION OF LIABILITY
A.- The user.
The use made by the user of palaciorealmadrid-entradas.org will be the sole and exclusive responsibility of the user, exonerating MNPQ GESTORES TURÍSTICOS, S.L. from any damage or harm that directly or indirectly could be caused, to the user or third parties, by the user’s non-observance of these Conditions of Use.
B.- Tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without MNPQ GESTORES TURÍSTICOS, S.L. being responsible for the maintenance, updating or supervision of the aforementioned information.
C.- Waiver of liabilities
MNPQ GESTORES TURÍSTICOS, S.L. shall not be liable either directly or secondarily for the following liabilities:
4. CONTRACTING
Once the User selects a Service and/or Tourist Product on the Website, he/she will be redirected to a calendar where he/she will be able to select the date of realization of the chosen service and/or tourist product. Subsequently, the User will be able to determine the schedule in which it will be carried out, within the availability offered on the Website; as well as, the number of people, differentiating between adults, students and children with different ages.
Reservations are subject to acceptance by My Top Tour; to the availability of the Service and/or Tourist Product contracted; as well as to the User’s compliance with and acceptance of these General Conditions and the Policies of Use.
To complete the reservation, the User will proceed to fill out a form where his or her name and surname will be requested, as well as an email for sending the reservation voucher (hereinafter, “the Voucher”). Also, optionally, you may provide your telephone number and comments or observations in this regard.
Upon completion of the form and acceptance of these General Terms and Conditions and the Policies of Use, the User will be directed to the payment gateway (hereinafter referred to as “the Gateway”).
Once in the Gateway, the User will choose the method of payment, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the email address provided. Upon receipt of this confirmation, the binding contract (hereinafter referred to as “the Contract”) will be concluded.
My Top Tour has the right not to accept the reservation in the event that the payment information is not approved, or that any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website we will proceed to send you a confirmation email containing the details of the transaction. My Top Tour recommends the User to verify that the details in the confirmation email are correct and keep a copy for your records.
In those Services and/or Tourist Products contracted in which there is no availability for the date or time chosen by the User, My Top Tour will make the necessary arrangements so that the User can carry it out on another date or time slot.
Exceptionally, some of the bookings of Services and/or Tourist Products contracted through the My Top Tour website may be subject to the following conditions are not carried out through the use of the reservation calendar, but require a request for availability through a contact form. Once the request has been formalized, My Top Tour will be the one who will establish direct contact with the User through the data provided by the User to confirm availability.
5. WITHDRAWAL PROTOCOL (RETURNS)
Failure to show up for a visit or after the tour start time, as well as failure to carry your ID card or passport for visits that include tickets to the Alhambra or other monuments that require it, will not entitle you to any refund of the amount of the tours purchased.
The cancellation policy is specified on each product page.
To request changes or cancellations, please send a written request to the following e-mail address: soporte@mytoptour.es
Similarly, according to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established on the basis of Article 103 (referring to the exceptions to the right of withdrawal) that:
In this way it will be exempted from the right of withdrawal in accordance with the above and the cancellation policy to which each product is subject as well as indicated on the web. The customer will assume the cost of the reservation in case of cancellation.
In the event of a pandemic or other force majeure beyond our control that prevents the tour from being carried out, the amount you have paid will be made available to you in the form of a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.
6. CUSTOMER SERVICE
Our Customer Service team will try to solve any questions you may have about our tourist services. You can contact our customer service from Monday to Friday from 8:30 to 18:00 by phone +34 958 53 50 28 and by e-mail soporte@mytoptour.es.
6.1. Remisión de quejas y reclamaciones
Customers may submit any complaints they deem appropriate either by post or electronically. The postal address for sending complaints is Edificio Spring Glory, C. Parque de las Ciencias, nº1 – 1ª planta (Office D-E), CP 18006 Granada. In the event that the customer prefers to make a complaint online or electronically, he/she should send it to the following e-mail address: legal@mytoptour.es. Similarly, they can also make their queries and claims by telephone by calling the following telephone number: +34 958 53 50 28.
The application form for complaints and claims of the Junta de Andalucía can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do
Similarly, if the customer considers it appropriate, he/she may file a complaint or claim through the European Union Dispute Resolution Platform. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
7. LINCENCE OF USE OF THE WEB SITE
You may use this website, as well as print and download extracts from it for your personal non-commercial use, provided that you comply with the following rules:
7.1. No podrá llevar a cabo un uso fraudulento de la Página Web (como piratería o «scrapping»).
7.2 Unless otherwise stated, the copyright and all other intellectual and industrial property rights in this Website and the content published on it (including but not limited to photographs and graphic images) are owned by MNPQ GESTORES TURÍSTICOS, S.L. These works are protected by laws and conventions on intellectual property and copyright worldwide, and all rights are reserved.
7.3 You may not modify the digital or paper copies of any content you print and you may not use any drawings, photos or other graphics, video or audio sequences, separately from any accompanying text.
palaciorealmadrid-entradas.org owned by MNPQ Gestores Turísticos SL, wholesale-retail travel agency with C.I.AN-187008-3, operating under the trademark My Top Tour. We are not the official sales of the Royal Palace, we are a travel agency specializing in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All of our prices are bundled or broken down by service.
